Connection Problems

What happens if I get disconnected in the middle of a game?

What happens when a hand is restarted?

The game froze on my screen and I wasn't given the chance to act. The system said it put me "All-In", but I've still got lots of money. What do I do?

What is the All In Policy?

My computer locked up, and I had to reboot. What happened to the hand I was in?

The hand history indicates that my hand was folded. I thought I was supposed to be put all-in when I was timed out?

The server crashed in the middle of a hand. What happened to my money? What happens when a hand is restarted? What happens to my money?

How many times can I be All-In in a 24-hour period?

What happens if I get disconnected in the middle of a game?

If you are accidentally disconnected by the software during a game, your hand will be protected by our All-In Protection Feature unless you do something to fold your hand.

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What happens when a hand is restarted?

Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for the posting of the blinds, followed by a pause and the dealer text indicating that the "Hand Will Start Over". Player accounts will be unaffected by incomplete hands as only completed hands are posted to their accounts. This means that any blinds posted and bets made in an incomplete hand are not taken from the players true account balance.

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The game froze on my screen and I wasn't given the chance to act. The system said it put me "All-In", but I've still got lots of money. What do I do?

What has happened is your connection was interrupted causing a break in the information flow between your computer and the game server. When the game does not receive a response from you within 15 seconds for 7-Card Stud/20 seconds for Texas Hold'em, it considers you to be timed out and completes the hand without you. If you have not exceeded your "all-ins" for the day, you will be put "all-in" and your investment in the hand will be protected to the completion of the hand. For additional details about this feature, please read about the All-In Policy.

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What is the All In Policy?

When you put the last of your chips into the pot, you are considered to be all-in. You cannot be forced from a hand if you don't have a sufficient amount of chips to call a bet. You are able to call for the amount that you have. The remainder of the bet is either returned to the player who made the original bet or a side pot is created if called by any number of other players.

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My computer locked up, and I had to reboot. What happened to the hand I was in?

Click on Log Viewer to see results of your "all-in" hand and continue playing.

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The log viewer indicates that my hand was folded. I thought I was supposed to be put all-in when I was timed out?

The system will only fold a hand under the following circumstances:

• The player selects "Fold" when prompted.

• The player selects "Leave Game" or "X" exit button in top right corner of playing screen.

• The player is timed out and has exceeded his all-in protection quota for the day.

When you are experiencing lag, the controls you send may be making their way to the pokerplex computer even though you may appear frozen on your screen. It is important to allow sufficient time for the hand to complete and be posted to players' accounts before choosing to leave the game and log back in. In this way, you can avoid the chance of folding a hand which otherwise may have been protected.

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The server crashed in the middle of a hand. What happened to my money? What happens when a hand is restarted? What happens to my money?

Transactions are posted to players' accounts at the completion of every hand. If a hand does not complete for any reason, then all players' accounts are restored as they were at the beginning of the hand. All bets are off and a new hand is dealt.

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How many times can I be All-In in a 24-hour period?

One per 24-hour period. The number of remaining player All-In's is displayed in the top right corner of the Real Money Poker table window. Players may also find their current number of remaining All-In's by clicking on the Cashier button. If you have used all of your All-In's, you may request to have them reset by clicking on the Options button and choosing "Request All-In Reset". All-In's are automatically reset on a daily basis. pokerplex's cardroom manager supervises All-In activity during Play for Real games. Any player who misuses this feature will either be denied any All-In reset request or suspended from the game.

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